Supply Chain Operations Team Leader

Job Description

Brief summary of job profile: The Supply Chain Operation Team Leader is responsible for supporting the Customer Care Senior Manager in delivering excellent service to stores and customers, ensuring that the right stock is available at the right time and of the right quality.

Job Description:

1. Operational & Inventory Management

• Assist in managing the day-to-day supply chain operations, including monitoring inventory management processes, managing the order fulfillment process, and ensuring accurate PO placement and pricing to maintain optimal stock availability and achieve targeted on-time and in-full (OTIF) delivery performance at stores.
• Identify root causes for performance gaps through scalable solutions and propose actionable recommendations.
• Propose improvement across end-to-end order management lifecycle.
• Suggest and implement best practices to optimize inventory management, distribution, and product availability.
• Collaborate closely with QA/QC to ensure compliance with relevant policies, regulations, and industry standards (e.g., labeling, Halal, ingredient content).
• Assist in facilitating new product rollouts, limited time offers (LTOs), deletions, and transitions with distributors and suppliers.
• Gather customer feedback to propose solutions to enhance the overall customer experience.
• Prepare and present detailed reports on inventory levels, order fulfillment performance, and customer feedback to inform decisions.

2. SC Stakeholder Collaboration

• Collaborate with cross-functional teams (including store operations, procurement, and suppliers) to identify problems and propose solutions.
• Work closely with procurement on key sourcing activities and milestones, managing supplier relationships to ensure a steady supply and efficient production lead times while maintaining brand specifications.
• Implement administrative processes and procedures to ensure the smooth day-to-day operations of the function.

Job Requirement

• Bachelor’s Degree in Business Administration, Supply Chain, Logistics or a related field.
• 04+ years of experience in supply chain operations, customer care or retail management.
• Familiarity with compliance standards and best practices in inventory and supply chain management.
• Strong customer orientation and ability to adapt.
• Analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
• Good communication and interpersonal skills to collaborate with cross-functional teams and build relationships with suppliers.
• Results focused – ability to deliver in high pressure environment.
• Respond quickly to urgent situations.
• Organizational skills, ability to prioritize tasks and meet constant deadlines with strong attention to detail and quality control.
• Fluent English in Speaking and Writing.