[TAM SƠN] - HN Customer Service Executive

Benefits

• Laptop
• Insurance
• Travel
• Incentive bonus
• Healthcare
• Training Scheme
• Salary review
• Annual Leave

Job Requirement

1. Competencies

• Cooperative attitude: Promote team spirit and solidarity and actively seek cooperation, both inside and extending beyond the team itself.
• Customer orientation: Anticipates customers’ wishes, goes the extra miles and is regarded as a constructive business partner.
• Result orientation: Make use of every opportunity to surpass the anticipated results and encourage others accordingly.
• Learning capabilities: Seeks and creates learning possibilities for himself/herself to develop and to learn from and with others. Helps and motivates others to learn.
• Strategic thinking: Charts course within own professional area and provide ideas for the direction and development of the organization.
• Planning and organization: Plans, coordinates and direct various kinds of activities, both for himself/herself and for others. Works out systems or procedures that make it easier to achieve the goals.
• Change orientation: Encourages the necessary changes in own or adjoining professional areas and helps with their implementation.
• Leadership: Coaches and motivates staff and invoices them in the performance of the activities.

1. Qualifications

• University degree (Bachelor/Master) in economics, marketing, finance or equivalent
• 3 years of proven working experience in customer service, customer experience
• Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
• Proficient in Microsoft Office 365
• Contact center and CRM technology: Extensively experience with deploying and managing / maintaining various front-end applications (e.g., Avaya, Cisco, Salesforce, etc.) and CRM platforms (Oracle, Microsoft, SAP, Salesforce, etc.)

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