Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, garages, milk tea shops, and fast food establishments across the US and Canada.
Work on computers (offline, online, remote) and company equipment such as card terminals and POS systems.
Conducted product setup, training, and demonstrations and resolved incidents and issues related to the company's equipment and services.
Job Requirement
Good English communication skills are an strong advantage. (English level IELTS 5.5 - 6.0 or equivalent).
Excellent communication skills (listening, speaking)
Clear and fluent voice with no regional characteristics, demonstrating confident communication skills.
Understanding networking, including setting up routers, modems, and reserved IPs.
Strong teamwork skills with a positive attitude, self-discipline, and proactive work approach.
Owning a laptop/PC that supports Work From Home (WFH) in emergencies.
More Information
Degree:
College
Other extras:
Gasoline allowance up to 800k
Food allowance 30k/day
Birthday bonuses, sweet parties, salty parties, YEP...etc.
Probationary period: 2 Month
Training opportunities:
Long-term special remuneration policy for core members
Dynamic, friendly working environment, preferential welfare regimes
Opportunities for long-term stable career development
Have the opportunity to work with both Vietnamese and USA teams
Age:
22 - 35
Working time: Shift 1: 8PM - 4AM, Shift 2: 4AM - 12AM (5.5 days per week)
Colleagues: Work in a professional, dynamic environment
Benefit:
Enjoy full benefits for employees according to the Labor Law
Welfare regime: annual foreign travel, picnics, holiday bonuses, 13th month salary...
Unlimited work efficiency bonuses
Holidays: 12 days off/year, 12 days off under Night Shift regime and other days off up to more than 35 days/year
