Telemarketing Team Leader

Job Description

* Team Performance Management:

• Monitoring call time, call quality to control the show up and revenue targets
• Distributing lead resources equitably to each employee
• Responsible for the team's sales by day, week and month; Motivate and manage each employee to achieve monthly targets.
• Plan the work in phases and report to the Division Manager on the results and daily activities of the Team.

* Team Management & Development:

• Do daily team’s briefing to TMK Agent to ensure team & individual hit daily target of shows & sign
• Check in and manage working time for team
• Manage the assigned team’s performance
• Training and developing staff skills
• Motivate spirit and develop employees
• Other jobs according to the specific requirements of the Company

Job Requirement

• Problem-solving skills to support team members when having difficulty in calls.
• Ability to self-motivate and take initiative in work.
• Enthusiasm, dynamism, perseverance, honesty, and good teamwork.
• Resistant to high pressure at work.
• Reporting analysis skills.
• Good office skills.