Telesales Manager

Job Description

1. Job Purpose:

- Managing the daily operation of Telesales to meet sales KPI target and in line with the Company’s objectives and strategies;

- Managing teams of Sales and Sales support to meet target and quality.

- Drive Telesales team to meet indicators: Approve rate, Average order value, Delivery rate and daily/weekly/monthly revenue

2. Duties/Responsibilities:

- Create procedures/policies for the sales team to ensure target achievement;

- Setting KPIs for team to reach the targets;

- Create appropriate call scripts/sales promotions to attract customers for selling;

- Analyzing sales data to improve processes and ensure resources are properly allocated, maximizenefficiency and customer satisfaction;

- Monitoring random calls to improve quality, minimize errors, and track operation performance;

- Ensuring all relevant communications and data are updated and recorded;

- Reviewing the performance of staff, identifying coaching needs and planning coaching sessions;

- Handling the most complex customer complaints or inquiries;

- Supporting subordinates to solve difficult issues and giving suitable direction;

- Proposing staff changes in assigned areas, including the hiring, promotion, demotion, vacations, leaves of absence, and release of staff;

- Evaluating staff on KPIs;

- Preparing reports on sales daily;

- Motivating and retaining staff;

- Lead, management, and capacity management to meet KPI’s target;

- Build up sales team.