This position implements the property wide training and development efforts. Conduct needs analysis to identify specialized training needs that might arise within the property. Develop training contents, organize training activities and evaluate the progress, effectiveness and impact of training, internal communications and events. Make recommendations and suggestions for improvement. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of The Grand Ho Tram.
Mainly be in charge of the implementation of Orientation, Soft Skill and Leadership Training.
Organize all training activities; facilitate all training and development efforts throughout the entire property to include orientation, supervisory development, skills training, recognition programs, internal communications and employee events.
Conduct needs analysis to determine specialized training needs on property.
Coach In-house Trainers and build a close relationship to Training committee.Develops activities/curriculum to enhance standardized training programs.
Monitors and evaluates the progress and effectiveness of training and development programs and makes recommendations for improvement.
Design and produce training aids (i.e. case studies, simulations, games, exercises, etc.) and support materials.
Support Head of Training & Development to design and develop materials for Developmental Training Program
Function as an internal consultant to assist management in the analysis and identification of organizational issues and development.
Handles all tracking and communication of property training and reporting needs.
Facilitate the learning progress of the trainee group. Coordinate with partners to ensure the smooth procedure.
Be able to deliver English courses within businesses
Coordinating external training as the need arises.
Monitoring staffs' performance by liaising with line managers and department heads.
Evaluate training and development programs, and prepare reports for management in areas such as usage, engagement and performance
Preparing and presenting regular reports on training activities, and outcomes, to senior management. Providing insights and recommendations for future training initiatives based on these reports.
Work with partnerships to conduct hotel tours, trainee program and evaluate the quality of trainees.
Other tasks are assigned by line managers
Job Requirement
Excellent in English language, both oral and written
Bachelor’s degree in majority of training or business management/ Hotel management
A minimum of 1 - 2 years’ experience as a Trainer in service industry of multinational company with large scale
Excellent presentation and training delivery skills
Strong experience in internal events
Strong management, organization and planning skills
Strong analysis, training and development skills such as design, implementing and evaluation must be.
Demonstrate the ability to be innovative in adult/organization training and development.
Knowledgeable and expertise in training methods, learning styles and training format such as workshops, seminars, web-based training…
Strong consultancy and people influence skills
Maintain a professional, neat and well-groomed appearance adhering to The Grand Ho Tram property standards
Excellent guest service skills. Must have the ability to respond to handle difficult or stressful situations with tact and diplomacy.
Strong desktop and in-person research, design, presentation, and reporting skills.
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