26/04/2024
Permanent
14 Mil - 16 Mil VND
Up to 1 Years
Experienced (Non - Manager)
12/05/2024
Create training content and training reports.
Provide the product, process training to newbie agents and refresh training to existing agents.
Make a training plan and assessment for newbie agents.
Ensure the training qualification and training passing rate.
Manage attrition rate during new hire training period
Coordinate with Team Lead and QA on training/coaching plan on requirement.
Update training materials and ensure agents well trained updated knowledge and information.
From College/ University certification.
Intermediate at English communication skills.
At least 1 year of experience in customer service training position.
Experience in E-Commerce, Technology is a plus.
Good at communication, and training content preparation/customization.
Good at training/ presentation skills.
- Periodical bonus: twice/year.
- Position promotion, salary increase: once/year.
- 13th month salary, Bonuses, gifts for Holidays.
- Health insurance and other insurance followed Vietnamese Labor Law.
- Activities: Birthday party, Employee engagement activities.
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