Travel & Tours Operator

Job Description

MAIN DUTIES AND RESPONSIBILITIES

• Provide excellent customer service by answering their queries and provide them with information about all tours, travel and relevant information.

• Assist customers with all their travel and Madventures tour bookings.

• Handle customer complaints and resolve them in a timely manner

• Keep up to date with all Madventures tours and latest travel trends, learn extensively about Madventures to become a Guru

• Operate Madventures tours and ensuring the safety of the tour participants at all times

• Organize and guide tours.

• Ensure the safety of the tour participants, including safety briefs and taking the appropriate action to ensure accidents are prevented

• Provide accurate, informative and fun information on all Madventure tours to enhance the experience of our customers

• Update product price tables and Break-even analyses for all Travel & Tour products.

• Respecting local customs and traditions. Providing customers with knowledge of these including dress codes, language and cultural practices

Job Requirement

- Fluent in English communication (speaking & writing)

- Similar experience in the previous jobs is an advantage.

- Friendly and warm welcome to all customers

- Multiple tasks skill is a plus