124812 - Customer Service Staff - Trading

Job Description

Position: Customer Service Staff - Trading
Job Code: 124812
- Working location: Bắc Ninh, Hà Nội
- Monthly Salary: 21,000,000～31,600,000VND
Responsibility
The candidate will report to the Customer Service Manager and will primarily be involved in the following:
• Assist to Manager in creating a strategic plan to enhance service quality
• Handle customer inquiries on quotations, sales orders, and related matters.
• Closely follow up on customer quotations to aggressively get the order.
• Actively seek opportunities to grow existing customer business.
• Follow up on incoming sales prospects through email/call/ Zalo.
• Assist day to day customer inquiry/ feedback on the efficiency of the customer service process.
• Communicate & coordinate with internal Departments/suppliers to handle customer requirements.
• Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution.
• Compliance communication procedures, guidelines, KPI & company procedures.
• Visit customers may be required, but limited.
• Other tasks will be assigned by the Manager.

Job Requirement

Requirements

<Necessary Skill / Experience >
- Language: English - Business Level
- Experience: 
• Prefer 3 to 5 years B2B customer service/ sales experience.
(Experience with Factory Automation/ Electric devices is highly preferable)
• Good strategic thinking, planning skills 
• Actively/ able to create an improvement plan to enhance service quality
• Possess high energy, result-oriented, and customer-centered
• Good communication, negotiation & customer service skills
• Fast worker, able to multitask as well as handle workload in a high-volume and fast-paced environment
• Good team player
• Meticulous and organized
• Proficient in MS Office
• Work on Saturday on a rotation basis
• Living near Hanoi Metro 2A line is preferable
NOTICE:
Only shortlisted candidates will be approached by RGF's consultant. Your resumes will be recorded in our system, and you will receive our Job Introduction Auto-email with suitable jobs in the coming time. Please check your email regularly to get our vacant job. Thanks so much!