Account Manager (HN)

Job Description

Project Management:

• Directing execute projects with highly complicated full scope media: Branding, Performance, Content/Creative with mixed Solutions and mixed channels.
• Providing direction for the team to execute projects and manage on top performance, risk management, client status management.
• Responsible for on time delivery and quality of proposal by ensuring account team understand client’s brief; leading brainstorming session to form direction, ideas, tactics; supporting Account Executives in conducting detailed analysis of client, products, target audience; and delivering tailored solutions that meet client’s specific needs.
• Manage client expectations of timing to ensure that projects are delivered at the highest quality levels, on time and on budget, while achieving the expected profit for the company.
• Manage account team to deliver multiple projects effectively (from onboarding to ongoing execution): closely monitor performance of projects, responsible for quality and output of internal team problem solving, discussing weekly/ monthly/ end-of-project performance review with clients.
• Implement performance management practices, processes and measures.

P&L Management:

• Responsible for planning team’s P&L (quarterly and monthly P&L), monitoring, managing and ensuring the team’s delivery of the planned P&L target.

Client Leadership/Engagement:

• Joining and winning client pitching projects independently.
• Act as a senior client representative: responsible for developing and maintaining relationship with client’s key decision makers, understanding client’s needs and objectives, ability to provide insightful advice to senior clients and promote the expansion of business.
• Proactively building & developing strong relationships with client project decision makers & acting as the main point of contact between client & agency to share knowledge and skill set.

Team Management:

• Leading a team of 3-4 people throughout the end-to-end client serving process: from 1st client meeting to proposal, pitching, onboarding, and execution.
• Providing clear roadmap, guidance and individual coaching and feedback stretching to achieve goals.
• Support Account Director in recruiting and developing Account Executives, providing frequent training and coaching for Account Executives.

Job Requirements

• At least 02 years of experience as Account Manager/Partnership Manager position.
• Intermediate understanding of digital disciplines (creative, technology, user experience, strategy).
• Effective team management capabilities.
• Excellent project management skills, able to manage multiple client projects and initiatives.
• Significant experience in professional client relationship management.
• Excellent communication & presentation skills in both Vietnamese and English.
• Advanced Microsoft Office skills, especially PowerPoint and Excel