Account Operations Team Leader (Chinese)

Job Description

Position objective:

- The focus is on leading the account operation team, ensuring technical processes, systems, and data are executed accurately and compliantly. The job requires meticulousness, patience, and a preference for working with numbers, systems, and repetitive processes.

Position responsibilities:

1/ Team leadership & management

- Lead and manage the AE team, setting performance goals, and overseeing the daily workflow of team members.

- Train, mentor, and develop team members' professional skills, ensuring high work quality.

- Optimize internal workflow processes to enable the team to work more efficiently.

2/ Account operations & data insight

- Handle client account activation requests, ensuring timely and accurate completion.

- Directly monitor and ensure the team strictly adheres to operating procedures and the company's data quality/compliance standards.

- Closely monitor and analyze client spending trends and performance data to identify growth opportunities.

- Compile and analyze customer data to prepare periodic reports.

- Maintain and update client records to ensure data accuracy, completeness, and standardization within the CRM/OA system.

- Provide timely data insights to the Sales team and relevant stakeholders to support strategy and drive the usage and spending growth of advertising accounts.

3/ Payment & client support

- Assist clients in using advertising accounts and address any issues during the process.

- Assist clients with the invoice issuance process, ensuring compliance, and handling issues related to international payment procedures.

- Proactively monitor, reconcile, and resolve discrepancies related to payments, invoices, and client-related financial matters.

Job Requirement

Position requirements:

- Bachelor's degree or above, preferably in Marketing, Business Administration, Media, or related fields.

- Minimum of 2 years of experience in roles related to Operations, Back Office, Customer Support, Administration, Accounting or positions requiring in-depth work with systems/data.

- Experience managing a team of 3 or more members.

- Strong data analysis skills and ability to use tools to provide Business Insights.

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

- Familiarity with CRM or OA systems is a strong plus.

- Fluent in Chinese or English. Strong preference for candidates proficient in Chinese (communication, reading comprehension, and working language).

- Must be meticulous, careful, patient, and prefer working with systems, data, numbers, and repetitive processes.

- Strong adaptability to respond quickly to client needs and adjust work priorities accordingly.

- Excellent communication skills, both verbally and in writing.

What do we offer?

- Income: competitive

- 100% salary during probation.

- Full social insurance contribution.

- Year-end bonus.

- Lunch allowance.

- Telephone allowance.

- Team building activities.

- Annual health check-up.

- Access to professional and technical training.