Admission Supervisor (Giám Sát Chăm Sóc Khách Hàng) - OLA Vinhomes Grand Park (Quận 9)

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Employment Information

Industry	Customer Service, Education /Training, Executive management
Salary	Competitive
Job type	Permanent
Job level	Team Leader / Supervisor
Experience	3 Years
Deadline to apply	19/10/2025
Updated	20/09/2025
Location	Ho Chi Minh

Benefits

Laptop
Insurance
Travel
Uniform
Incentive bonus
Healthcare
Training Scheme
Salary review
Annual Leave

Location

Ho Chi Minh

Job Description

Planning
- Weekly SNS planning;
- Monthly Re-sales Planning;
Training and Development
- Conduct Workshop/Training for TA and Admission team;
- Observe TA and have the plan to improve weak TA;
- Admission Officer and TA Development;
- Monitor and train Admission team to make sure they follow ILA policy;
Property management
- Maintain the building in proper conditions: tidy, clean and safe;
- Maintain all facilities and equipment in proper conditions: clean, safe and workable;
Risk management
- Monitor staff to make sure they deliver the right service and process: fire management, classroom management, building management and handling problem;
- Manage all safety at centre;
Inventory
- Responsible for appropriate forecast and ordering of materials for centre use;
Course administration
- Monitor all preparation and course delivery process;
- Monitor ILA customer care process;
Class schedule
- Work closely with sales and care team to open class and assign students in class;
- Work close with sales and care team to forecast new classes;
TA management
a. Teaching Assistant recruitment
- Forecast TA;
- Recruitment process;
- Induction;
b. Scheduling
- Scheduling for TA;
- Supporting Tasks;
- Taking class when requested;
- Doing cover absent when requested;
- Smart Scheduling;
c. Remuneration
- TA Salary/Scale;
- TA Contract;
- TA Excellent Award;
- Leave and Termination;
d. TA Performance management
- Observation: conduct, corrective action;
- Performance Appraisal;
- Disciplinary Process;

Job Requirement

University graduated
Experience
- Prefer 03 years working experience in foreign company and in service product;
- Prefer working experience in an educational organization;
Technical skills
- Fluent in both English and Vietnamese (Upper - intermediate level);
- Familiar with Microsoft Office;
Soft Skills
- Leadership/ownership;
- Management skills;
- Team building and Communication skills;
- Problem solving skills;
- Training and coaching skills;
- Well-organise and detail management;
- Ability to work independently and as a part of the team;
Other requirements
- Be able to work on shifts and travel and other assignment.

More Information

Degree: Bachelor
Gender: Female
Job type : Permanent
Age: 26 - 32
Salary: Competitive

ILA Vietnam offer a broad range of educational programmes and services, such as English language programmes for children and adults, international test preparation, teacher training, corporate training, overseas studies consultancy, placement services and consultation. ILA Vietnam là một công ty hoạt động trong lĩnh vực giáo dục và đào tạo tiếng Anh có vốn sở hữu nước ngoài, chuyên cung cấp... View more

www.ila.edu.vn

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Admission Supervisor (Giám Sát Chăm Sóc Khách Hàng) - OLA Vinhomes Grand Park (Quận 9)

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