Assistant Retail & Operations Manager

Job Description

ROLES:

We are building Vietnam’s leading pre-loved luxury retail concept, combining heritage craftsmanship with modern resale values of sustainability and circular fashion. As the Assistant Retail & Operations Manager, you will be responsible for overseeing the daily operations of resale luxury goods business. This is a dynamic role that requires a good blend of retail expertise and operational excellence. This role supports both client engagement and back-end operational processes including authentication, inventory, and logistics.

Retail Operations

• Supervise daily operations across boutique and website.
• Maintain a clean, organized, and inviting store environment that upholds our luxury standards.
• Ensure store SOPs (service, sales, VM, security, stock handling) are strictly followed.
• Support execution of marketing and promotional activities within stores.
• Drive KPIs (sales, client retention, stock turnover, margin).

Pre-Loved Authentication & Inventory Control

• Act as the main point of contact with 3rd party authenticator.
• Coordinate with the provider on all matters related to the pricing and authentication of our products.
• Oversee photography and web content, ensuring all visuals and descriptions are high-quality and accurate.
• Ensure a smooth flow of communication and data between the physical store and the 3rd party to streamline our processes.
• Address any issues or service needs by working with the provider to find a timely solution.
• Maintain accurate stock management: inventory reconciliation, rotation, and consignment.
• Monitor stock mix to maximize sell-through and margin contribution.

Client Experience & Service Excellence

• Train and guide sales associates on luxury service standards and storytelling around pre-loved value.
• Develop clienteling initiatives to build trust and repeat purchase
• Handle customer inquiries and resolve issues professionally, focusing on a high level of customer satisfaction.
• Assist in curating and maintaining a collection of high-quality products on the sales floor

Business & Financial Support

• Assist in preparing sales reports, P&L tracking, and OPEX/CAPEX requests.
• Monitor operational costs and propose efficiency improvements.
• Support business expansion (new stores, pop-ups, e-commerce rollouts).

Team Leadership & Development

• Coach, motivate, and evaluate front-line staff performance.
• Ensure adherence to company, and compliance standards.
• Foster a culture of collaborations, effectiveness and ownership.

• Additional tasks may be required following business needs

Job Requirement

Education

• Bachelor’s degree in business, Retail Management, or related fields
• Strong knowledge of luxury products, authentication process, and resale dynamics is a plus

Experience

• 4 years minimum of retail or operations experience, preferably in luxury or premium fashion; resale/pre-loved experience is a plus.

Skills and Capabilities

• Fluent in English with excellent verbal and written communication skills.
• Excellent organizational, problem-solving, and analytical abilities.
• Hands-on experience with retail operations (inventory, POS, clienteling, VM).
• Leadership experience with ability to coach and develop store teams.
• Ability to work a flexible schedule, including weekends and holidays