Associate QA Manager

Job Description

Founded in 2009 in Orange County, California, Yes4All has grown to become one of the leading names in the fitness, furniture and lifestyle market. A significant player in e-commerce since 2016, we were among the first invited to Amazon’s Vendor Central (AVC) program and have been a top-12 Sports & Outdoors brand on Amazon since 2021.

We expanded our presence across the USA and 17 international markets, reaching $132M GMV with 74% YoY growth in 2023, achieving 26% YoY GMV growth in 2024 and a 3.5X increase in EBITDA. With 2,000+ SKUs on platforms like Amazon, Wayfair, and Walmart, we continue to scale.

Guided by Mr. Nguyen Chi My, we leverage Vietnam’s competitive strengths and strategic manufacturing partnerships to drive innovation. Beyond our own success, we empower Vietnamese SMEs, providing expertise to scale internationally.

At Yes4All, our people are at the heart of our success. We empower our team members to Shine The S.E.A by embracing extreme ownership, which fosters authentic and trust-based collaboration and drives sustainable value creation. As part of the CriTICal SquaD, our members embody core competencies that set us apart. We foster a dynamic and supportive environment, encouraging individuals to grow, take initiative, and make incredible impacts.

Our vision: To become the global leader in innovative products and services, delivering excellence, quality and affordability for all.

Our mission: To empower global consumers with access to quality and affordable products through innovative e-commerce solutions, while fueling the success of innovators, brands and manufacturers.

Join us and be part of a passionate team that is redefining the fitness and lifestyle industry!

RESPONSIBILITY AND AUTHORITY

Quality Assurance Leadership and Policy Development

• Collaborate with cross-functional teams to design and implement robust quality assurance policies and procedures that align with organizational goals and industry best practices.
• Ensure that all QA policies and procedures are effectively communicated and consistently applied across all departments.
• Conduct regular reviews and updates of QA policies to reflect changes in regulations, standards, and evolving business needs.

Quality Control and Process Optimization

• Establish stringent quality control standards and procedures for raw materials, in-process production, and finished products.
• Implement inspection and testing protocols to monitor product quality at every stage of the production process.
• Partner closely with production teams to swiftly identify and address quality issues, ensuring prompt resolution and the prevention of defects.

Audits and Compliance Management

• Plan and execute regular internal audits and inspections to assess compliance with QA policies, procedures, and standards.
• Coordinate external audits and inspections by regulatory bodies and third-party certifiers, ensuring full readiness and a smooth audit process.
• Analyze audit findings and spearhead the development of corrective and preventive action plans to address non-conformities and boost quality performance.

Continuous Improvement and Methodologies

• Lead initiatives aimed at enhancing product quality, process efficiency, and overall customer satisfaction.
• Deploy quality improvement methodologies like Six Sigma, Lean Manufacturing, and Total Quality Management to drive process optimization and defect reduction.
• Cultivate a culture of continuous improvement by encouraging employee involvement, providing quality-focused training, and recognizing achievements.

Supplier Quality Management

• Define supplier quality requirements and establish criteria for supplier selection and evaluation.
• Conduct supplier audits and assessments to evaluate capabilities, performance, and adherence to quality standards.
• Work collaboratively with suppliers to resolve quality issues, implement corrective actions, and promote continuous improvement.

Training and Team Development

• Design and deliver training programs focused on quality assurance principles, procedures, and tools for all organizational levels.
• Provide coaching and guidance on quality-related matters, fostering a culture of awareness and accountability.
• Identify training needs and growth opportunities to enhance the skills and effectiveness of the QA team and other key personnel.

Job Requirement

REQUIREMENTS

Knowledge

Bachelor‘s degree in a relevant field.

Skills

• Leadership & Team Management: Ability to lead, mentor, and develop QA teams to meet quality and compliance standards.
• Strategic Planning: Expertise in designing and implementing quality assurance strategies that align with business objectives.
• Process Improvement: Proven ability to identify inefficiencies, drive process improvements, and optimize quality control procedures.
• Communication Skills: Excellent verbal and written communication skills for effective reporting, training, and cross-department collaboration.
• Analytical Thinking: Strong problem-solving skills to assess root causes, develop corrective actions, and prevent recurrences.
• Project Management: Ability to manage multiple quality projects simultaneously, ensuring deadlines and quality standards are met.
• Change Management: Skilled in leading quality improvement initiatives and change implementation across departments.
• Data Analysis & Reporting: Proficiency in analyzing quality metrics and generating insightful reports for management review.
• Microsoft Office Suite Proficiency: Advanced skills in Excel, Word, and PowerPoint for documentation, analysis, and reporting.

Experience

• 5-7 years of experience in quality assurance management, with at least 2 years in a managerial role.
• Experience in developing and implementing quality assurance processes and procedures.