Benefits

Job Description

* Working location: No 9 DT743A Str, Di An, Binh Duong

* Working time: 08:00 - 17:00 from Monday to Saturday

RESPONSIBILITY

Manage Shipping Instruction, FCR/HBL/Bill issuance

Co-ordinate with Customer Service to send FCR/HBL to Shipper
Follow-up Shipping Instruction to Carrier and validate Carrier Bill of Lading
Issue FCR/HBL in case of need.
Handle and manage data update on Ikea’s system- ITM.
Handle and manage data update on the system/website of Ikea’s nominated ocean carriers.

System update, ASN management and Documentation

Other Key Responsibility

Troubleshoot and resolve operational issues / escalations
Monitor corrections required and data quality in invoice
Support customer service in customer query resolution and exception handling
Solution Operations Performance Delivery aligned with agreed SLA’s
BL Released within 3 days of ETD
Invoice, PO are created within agreed timeline
Overdue Outstanding within agreed ratio
Zero Penalties & Ensure Zero Defect Level of documentation and ASN, AMS/ACI/ISF/ENS
Customer Satisfaction Survey scores for relevant customers
Proper File closure including ICB (Inter-company billing) with all documentation within ETD/ETA
Timely updates to Customer Service and & Effective query resolution

Requirements:

College degree in a relevant field is preferred.
Minimum 6 months of internship or work experience, ideally in ocean freight or supply chain management.
Proficient in English reading and writing.
Strong communication skills with the ability to express ideas confidently.
A customer-oriented mindset is essential.
Good computer literacy, especially with common office applications.
A collaborative team player who works well with others to achieve shared goals.
Demonstrates responsibility, independence, and attention to detail.

Binh Duong

9 ĐT743A, Bình Thắng, Dĩ An, Bình Dương