CÔNG TY TNHH TRANSCOSMOS VIỆT NAM
CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

Business Risk Supervisor - Salary Up To 25 Mil

CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

Salary: 22,000,000 - 25,000,000 VND

Employment Information

Industry

Customer Service, Executive management, Interpreter/ Translator

Salary

22,000,000 - 25,000,000 VND

Job type

Permanent

Job level

Team Leader / Supervisor

Experience

1 - 2 Years

Deadline to apply

08/12/2024

Updated

20/11/2024

Location

icon map disable

Benefits

  • Insurance
  • Travel
  • Allowances
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Annual Leave

Location

Ho Chi Minh

Maps

Job Description

  • Work closely with the team, motivating and coaching them
  • Hosting 1-2-1’s to drive team member's performance through continuous improvement and team meetings
  • Keeping up to date with business development and new product lines
  • Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
  • Ensure training and development plans are maintained for all team members
  • Manage the fair and consistent application of performance management and disciplinary measures as necessary
  • Work with the management team to identify and deliver positive change and business efficiencies Escalate Operations issue for timely support and resolutions.

Job Requirement

  • Bachelor Degree or above; 
  • Fluent in English & Chinese 
  • Team management experience 
  • Coaching and communication skills 
  • Minimum of 2 years’ experience within a contact centre environment as a Team Manager 
  • Experience within customer services 
  • Excellent leadership and communication skills 
  • Strong coaching and people-development skills through call listening, quality feedback, etc. 
  • Ability to deal with demanding customers and escalations 
  • Energetic and motivating individual 
  • Creative & Critical thinking

More Information

  • Degree: Bachelor
  • Job type : Permanent
  • Probationary period: Probation : 2 months
  • Age: Unlimited
  • Working time: Mon - Fri (08:00 AM đến 05:00 PM)
  • Benefit:

    Promotion opportunities
    Periodical bonus: twice/year
    Position promotion, salary increase: once/year
    13th month salary
    Insurances followed Vietnamese Labor Law
    Bonuses, gifts for Holidays
    Activities: Birthday party, Employee engagement activities

  • Salary: 22 Mil - 25 Mil VND
Save job Email me similar jobs Report job

Gia nhập thị trường Việt Nam vào năm 2014 với trụ sở chính ở Hà Nội, transcosmos (TCV) đã góp phần nâng tầm cho thị trường BPO Việt Nam. Với sự phát triển ổn định và chất lượng được đảm bảo từ việc kế thừa các quy chuẩn từ tập đoàn Nhật Bản, chúng tôi đã trở thành sự lựa chọn của hàng trăm khách hàng tại Việt Nam và đa quốc gia cho các lĩnh vực: Contact Center, Digital Marketing, Engineering... View more

10.410 followers
Feedback