Employment Information
CEM Executive - Porsche Saigon Centre
| Job level | Experienced (Non - Manager) |
| Salary | $ Competitive |
| Deadline to apply | 31/10/2025 |
| Industry | Marketing , Online Marketing , Customer Service |
| Experience | 3 - 5 Years |
· Oversee customer touchpoints throughout the customer journey, ensuring a seamless and consistent omni-channel communication experience.
· Design and implement customer satisfaction metrics across the touchpoints to measure and enhance service quality.
· Daily manage and handle customer concerns. Ensure timely customer follow-up by collborating with relevant departments to maximize customer satisfaction.
· Plan and execute customer and prospect care programs aimed at improving overall customer satisfaction.
· Develop training materials and sessions focused on enhancing customer service skills.
Report to CEM Manager/Department Head.
· Qualified degree in marketing, communications, external relations, business administration or related field.
· Minimum 5 years of proven experience in customer service (CX/CS) for high-end hospitality, private banking, automotive industry or related discipline.
· Proficient communication skills in both English and Vietnamese.
· Strong IT literacy with proficiency in the MS Office (Outlook, Word, Excel, PowerPoint…) and familiarity with CRM platforms.
· Strong interpersonal and negotiation skills with a customer service orientation and a firm foundation in logical, process-focused thinking.
· Effective cross-functional collaboration ability and strong team-work spirit
· Strong interest in technology, automotive industry and luxury retail.