Chăm Sóc Khách Hàng (Customer Service )

Job Description

What You Will Do

· Assisting customers by providing product information, ordering process information, catalogues and samples as required.

· Assist with the process of sales orders and distribution/delivery from our HCMC warehouse

· Inform and assist customers with matters related to their order status, co-ordinate Customs documentation preparation with our service provider in Vietnam Bonded Warehouse

· Liaising with internal customer service, planning, sales and logistics teams to resolve customer needs and enquiries

· Report writing (non-financial)

· Building and promoting the business offering to new and existing customers to ensure that current business is retained and growth is achieved.

· Assisting with quality queries

· Assisting customers by providing product information, ordering process information, catalogues and samples as required.

· Assist with the process of sales orders and distribution/delivery from our HCMC warehouse

· Inform and assist customers with matters related to their order status, co-ordinate Customs documentation preparation with our service provider in Vietnam Bonded Warehouse

· Liaising with internal customer service, planning, sales and logistics teams to resolve customer needs and enquiries

· Report writing (non-financial)

· Building and promoting the business offering to new and existing customers to ensure that current business is retained and growth is achieved.

· Assisting with quality queries

Job Requirement

What You Are Good At

·        Having a experience in  trading import-export

·         Highly competent English written and verbal communication skills

·         The ability to communicate and build relationships with customers

·         An analytical mind with the ability to prioritise tasks effectively

·         Experience within a sales or customer service role is advantageous

·         Computer literate with SAP and Microsoft Office Skills

·         A desire to take on more responsibilities and challenges as you develop within our team