Chuyên Viên CNTT – Tốt Tiếng Anh

Job Description

SUMMARY

Provide support to staff on all company supported applications. Troubleshoot computer problems and determine source, and advice on appropriate action. Complete application project-based work.

PRIMARY RESPONSIBILITIES

1. Answer staff questions in person and via phone on all company supported applications.
2. Troubleshoot computer problems.
3. Determine source of computer problems (hardware, software, user access, network, etc.).
4. Advise staff on appropriate action.
5. Serve as liaison between staff and the technology department to resolve issues.
6. Work one-on-one with staff on application projects.
7. Provide recommendations on company application purchases.
8. Document resolutions for future reference.
9. Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

1. Perform hardware and software installations.
2. Provide on-the-job training to new department staff members.
3. Provide computer orientation to new company staff.

Job Requirement

1. Bachelor’s or Associate’s degree in Information Technology or a related field is required
2. Advanced knowledge of company supported applications. Ability to learn and support new applications. Work with staff requires interpersonal skills. This is normally acquired through a combination of a college’s degree and one to three years of application experience.