Recruiting Complaint Handling Specialist at DIAG 2025

Location

Ho Chi Minh

Updated
03/02/2025
Industry
Online Marketing , Consulting , Customer Service
Job type
Permanent

Salary
Competitive
Experience
Over 2 Years
Job level
Experienced (Non - Manager)
Deadline to apply
04/03/2025

Benefits

Insurance
Allowances
Healthcare
Training Scheme
Salary review
Annual Leave

Job Description

Duties and Responsibilities:
Establish and maintain good relationship with customer by:

Receive and respond to customer complaints, aiming to resolve the issue at the earliest
Analyze complaints to understand the root cause and identify trends or recurring problems
Communicate with other departments to resolve complaints, ensuring a consistent and fair approach

Job Requirement

Job Requirements:

At least 01-year experience related in: Customer Service, Call Center.
Excellent & clear communication skill.
Proven experience as a Complaints Manager or similar customer service role
Strong problem-solving abilities
Ability to work well under pressure and handle difficult situations
Working experience in the medical industry is an advantage.
English communication skill.
Flexible with work schedules/shifts and work arrangements.
Customer Service mindset.
Can work in shift.

Work location

Ho Chi Minh

414 - 416 - 418 - 420 Cao Thắng nối dài, Phường 12, Quận10, HCM

More Information

Age: Unlimited
Salary: Competitive

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Job level	Experienced (Non - Manager)
Salary	$ Competitive
Deadline to apply	04/03/2025
Industry	Online Marketing , Consulting , Customer Service
Experience	Over 2 Years

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