CRM Executive

Job Description

Client Engagement:

• Devise and implement tailored strategies for VIP clients and various membership levels to enhance their engagement and loyalty.

• Maintain and nurture existing client relationships while actively reactivating sleeping clients.

Data Management:

• Utilize data-driven insights to segment the customer base for targeted marketing campaigns, enhancing client engagement and sales.

• Conduct thorough data analysis to identify trends, opportunities, and areas for improvement.

Client Experience Management:

• Collaborate closely with brand, retail, and marketing teams to optimize every touchpoint with clients, both online and in-store.

• Implement initiatives that ensure consistency and excellence in the client experience across all channels.

• Develop and execute innovative client-focused programs and events.

Trade Promotions & Events:

• Support to plan and execute generic trade promotions, such as end-of-season sales, Black Friday, Tet, and more, to drive sales and engage clients.

• Organize and manage trade events, including private sales and exclusive events, creating unique shopping experiences for our clients.

Job Requirement

Qualification:

•      Bachelor’s degree

Experience

•      Proven experience in CRM, preferably within the luxury retail sector 

•      Customer connectedness and customer centric mindset 

•      Proficiency in CRM software and Microsoft Office Suite 

•      Good thinking about data and system integration

•      Problem solving skills

•      Communication and teamwork skills