Customer Activation Specialist

Job Description

Key Responsibilities:

• Enhance Customer Engagement:
  • Implement customer engagement activities across various markets.
  • Conduct competitor research to design and propose solutions, policies, and principles that ensure the quality of products and services delivered to customers.
• Ensure Consistent Customer Experience:
  • Monitor, coordinate, and implement activities that guarantee customer experience across online and offline channels, devices, and touchpoints.
  • Ensure a consistent customer experience across multiple channels.
• Customer Data Collection and Analysis:
  • Participate in building a standardized customer feedback data collection system to identify key metrics that significantly impact customer experience.
  • Utilize data management tools to establish a continuous data flow for analyzing, measuring, and evaluating customer behavior and developing insights from various sources.
• Improve Customer Experience:
  • Organize quality surveys and campaigns to elevate customer experience.
  • Prepare periodic and ad-hoc reports related to customer experience.
• Collaboration and Development:
  • Collaborate effectively with teams to achieve assigned projects/goals.
  • Actively participate in short-term and long-term training programs as required by the department and company policies.
  • Participate in departmental and company events.
  • Perform other duties as assigned by the direct supervisor.