Customer Service - Air Freight

Job Description

- Manage day-to-day operations from booking to invoicing and job completion for the GSA/CSA department (such as GI, CZ, ZH)

- Track shipments, provide status reports, and communicate any delays/issues to clients and overseas offices.

- Maintain and grow client relationships through excellent customer service.

- Promote company services and build awareness of product capabilities.

- Understand client profiles and align service offerings accordingly.

- Support internal and external stakeholders in executing projects and sales activities on time.

- Participate in pricing, quotations activities to ensure best-in-class service quality and cost-effectiveness.

- Handle administrative tasks and other assignments from the Operation Manager

Job Requirement

Qualifications & Experience:

• Bachelor’s degree in Logistics, International Business, or related fields.
• Minimum 1–3 years of experience in logistics or freight forwarding, especially air freight operations.
• Experience working with corporate clients and major accounts.
• Proficient in MS Office tools (Excel, PowerPoint, SharePoint, etc.).

Technical & Soft Skills:

• Strong understanding of air freight and logistics operations.
• Excellent communication and presentation skills.
• Proactive, positive thinking, and capable of working independently.
• Strong teamwork and collaboration mindset.
• High potential to grow into a team leader or manager role.

Languages:

• Fluent in English (spoken and written).
• Mandarin is a plus.