Customer Service Executive (Lab Testing)

Job Description

1. Handling and following global clients:

Sending to clients appropriate test request form and protocols

Following clients requirements basing on their program procedure as below:

• Testing, billing issue, distribution test reports…
• Log-in to client’s IT system for updating information

Taking care of clients :

• Addressing clients’ inquiries
• For the failures of test results, explain the test procedure…

2. Coordinate with other Eurofins companies, internal team with following tasks from the begining to issuing report:

Providing protocols, quotation, sample size, how to submit samples as per clients’ enquiries

Explaining client program procedure

Informing, requesting additional information, documentation, samples, clarification info as per testing program requirement

Placing on hold, off hold samples

Explain the test requirement, related label required…

Explain testing price if any

3. Other tasks assigned by direct manager.

Job Requirement

Kinh nghiệm (Experiences): 1 - 2 years in relevant positions such as customer service, sales admin in testing or B2B industries

Trình độ học vấn, chuyên ngành (Education Background, Major): At least graduated from university or above, major in business administration, international business, psychology

Trình độ ngoại ngữ (Foreign Languages Skills)

-       Advanced English in 4 skills.

-       Other languages are an advantage.

Khác (Others)

-       Soft skills:  communication, negotiation, persuasion

-       Able to work independent and coordinate with other teams

-       Basic Microsoft office skill