Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Ensuring a high level of customer service and a positive guest experience.
Proactively updating information/knowledge about customer service
Income:
Total Salary: 11.000.000 – 13.000.000 vnd/month.
Base Salary: 8.000.000 vnd/month.
Meal allowance: 500.000 vnd/month.
Night shift allowance: 30% base salary.
Voice allowance: 1.000.000 vnd/month (If you handle Inbound).
Monthly KPI incentive: 900.000 – 1.200.000 vnd/month (Depend on your performance).
100% salary in 2-month probation time.
Job Requirement
Requirements
Graduated from High school or equivalent Majors is an advantage.
Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
Work Schedule
5 days/week (any 2 days off). Shift: Rotate 24/7 (according to the arrangement of the team leader, rotate shift once a month, up to 3-month night shift) Day shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00. Night shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00
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