Customer Service Executive

Job Description

1. Overseas Inquiries:

- Handle daily communication with overseas agents/partners regarding rates, bookings, and shipment updates.

- Provide accurate and timely feedback to internal teams and customers.

2. Maintain current business:

- Maintain strong relationships with existing customers, ensuring high customer satisfaction and service quality.

- Address customer inquiries, quotation, proposal for service, complaints, and service recovery in a professional manner.

- Monitor shipment status and proactively inform customers of any issues or delays.

3. Sales Support & Business Development:

- Assist sales team with preparing quotations, proposals, and presentations for new business for existing clients and new clients.

- Support follow-up on leads and coordinate with operations for smooth onboarding of new accounts.

- Gather customer feedback to identify potential opportunities for cross-selling and upselling.

4. Documentation & Coordination:

- Coordinate with operations and other departments to ensure smooth handling of shipments.

- Prepare and maintain customer records, reports, and service-related documentation.

- Ensure compliance with company policies and relevant regulations (credit approval, service contract, payment follow up, etc.)

5. Others:

- Stay updated on relevant laws, regulations, and industry practices.

- Prepare weekly and monthly reports as required.

- Others jobs as per BOD’s requirements.

Job Requirement

- Bachelor’s degree in Business, Logistics, Supply Chain, or related field.

- 2–3 years of experience in freight forwarding (Air, Sea, Cross-border)/ logistics customer service. Warehouse experience is advantage. 

- Excellent written and verbal communication skills in English (Japanese languages a plus), advanced MS Office skills, especially Excel.

- Strong problem-solving, multitasking, have a ability to work independence and in group, can perform under high pressure and organizational skills.

- Customer-oriented mindset with a proactive and professional attitude.

- High responsibility, flexibility, hard-working, willing to learn more and self-motivated.

- Good negotiation and communication skill