Customer Service - Flight Ticket App

Job Description

• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
• Immediately updating serious cases/inconstant situations.
• Ensuring a high level of customer service and a positive guest experience.
• Proactively updating information/knowledge about customer service.

Job Requirement

Requirements

• Graduated from High school or equivalent Majors is an advantage.
• Fluency in English (Speaking, listening, writing, and reading)

Income

Total Salary:

• 11.000.000 – 13.000.000 vnd/month.
• Base Salary: 8.000.000 vnd/month.
• Meal allowance: 500.000 vnd/month.
• Night shift allowance: 30% base salary.
• Voice allowance: 1.000.000 vnd/month (If you handle Inbound).
• Monthly KPI incentive: 900.000 – 1.200.000 vnd/month (Depend on your performance).
• 100% salary in 2-month probation time.

Benefits

• Join the insurance regimes according to the provisions of the Labor Law.
• Accident insurance 24/7.
• 14 days of leave/year.
• 13th Monthly Salary.
• Annual Health Checkup.
• Working in a dynamic, professional environment with many opportunities for advancement

Work Schedule

• 5 days/week (any 2 days off).
• Shift: Rotate 24/7 (according to the arrangement of the team leader)
• Day shift: 7:00 – 16:00; 9:00 – 18:00;
• 12:00 – 21:00; 13:00 – 22:00.
• Night shift: 19:00 – 4:00; 20:00 – 5:00;
• 21:00 – 6:00; 22:00 – 7:00.