Customer Service - Flight Ticket App

Job Description

Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.

Providing accurate, valid, and complete information by using the right tools, methods, and processes.

Immediately updating serious cases/inconstant situations.

Ensuring a high level of customer service and a positive guest experience.

Proactively updating information/knowledge about customer service.

Job Requirement

Graduated from High school or equivalent Majors is an advantage.

Fluency in English (Speaking, listening, writing, and reading) - working 100% English.

At least 6-month experience in Customer Service roles or any relevant ones.