Customer Service

Job Description

Overview:

You turn leads into members. You book trials, drive show ups, and keep members engaged in Primal’s group classes.

What You Will Do:

• Lead follows up: Call, DM, and text new leads within minutes. Log every touchpoint.
• Trial booking: Offer the right class,send reminders, reduce no shows.
• Community touchpoints: Engage members in WhatsApp and in-app, promote events and challenges.
• Daily reporting: Update lead sheet, show up rates, before end of day.

Core KPIs:

• Speed to lead and daily outreach volume
• Trial booking rate and show up rate
• Referral leads generated
• Response time to member inquiries

Job Requirement

What You Bring

• Experience: 1 year in sales or customer service. Fitness or hospitality is a plus.
• Communication: Clear, confident, and friendly in Vietnamese and English.
• Follow through: Organized, persistent, comfortable working targets and deadlines.
• Tools: booking systems, Google Sheets, WhatsApp Business.
• Availability: Able to work some evenings and weekends.

What You Get

• Competitive base plus commission tied to sales and retention
• Training, scripts, and coaching to help you win
• Complimentary membership and wellness perks
• Growth path to Client Relations Manager