Customer service staff

Job Description

1. Delivery and order

• In charge of receiving POs (Purchasing Order) of customers for South customers & ( Quy Nho, Nha Trang, Ninh Thuan, Phan Thiet, Da Lat, HCM, Mekong Delta, Phu Quoc ) for IL division and FMCG customer ( supermaket, traditional market, wholesaler…) , record these POs on EPR system daily, follow delivery on time for customer with warehouse ( verified order, product ability, pricing, Quantity and customer information)
• Cooperate with Accountant Receivable to collect any overdue term that stop next delivery
• Manage expired stock on warehouse, priority FIFO (First In First Out)
• Responsible for customer problems related to delivery, product, etc.
• Register FOC product for tax
• Collaborate with the inventory team to ensure stock levels are adequate to fulfill customer orders.

2. Manage dispenser, equipment in warehouse and implementation:

• Arrange with warehouse to delivery dispensers for installation on time
• Collect all documents after Technician install dispensers
• Liaise with SCM/ PIC for allocate stock of dispenser for warehousse

3. Sales support & customer service

• Provide quotation and pricelist to existing clients
• Customer service: feedback and inform all related parties for customer issue
• Handle order-related complaints or issues, escalating to the appropriate department if necessary, and ensuring timely resolution.
• Generate and provide sales reports to management, including sales volume, order trends, and customer preferences.
• Update and maintain the customer database, ensuring that all information is accurate and up-to-date.

4. Report

• Prepare and submitmonthly report reports on order volumes for Account Manager
• IMS (into maket sales ) & inventory report for FMCG supplier

5. Other tasks will be assigned

Job Requirement

* Requirements:

• Strong organizational and time-management skills.
• Attention to detail and accuracy in processing orders and data entry.
• Ability to handle high volumes of orders and work in a fast-paced environment.
• Attention to detail and ability to work under pressure 
• Excellent communication skills (both verbal and written).
• Strong problem-solving skills and ability to handle customer concerns in a professional manner.
• Ability to work independently and as part of a team.
• Ability to prioritize and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).

* What we offer:

• Competitive salary + monthly bonus + 13th salary
• An open and dynamic English working environment & promotion opportunities
• Great chance to develop through on-the-job training method

* Working location: 117 – 119 – 121 Nguyen Du, Ben Thanh Ward, District 1, HCMC

* Working time: 8:00 – 17:30; Monday – Friday