Customer Service Staff

Job Description

ESSENTIAL DUTIES & RESPONSIBILITIES

- Work directly with US AFI team to receive the orders via the AFI system

- Update the quantity and ETD in AFI system

- Work with IE on container map, confirm ETD with P&IC

- Send the booking request to logistic

- Send the containers pick up to logistic

- Daily communicate with AFI on orders and shipment

- Work closely with warehouse for inventory control

- Work closely with related department to ensure OTD

- Other jobs will be assigned by Customer service Supervisor

SCOPE OF RESPONSIBILITY

Be responsible for maintaining and developing customer

Job Requirement

MINIMUM QUALIFICATIONS

1. Education

• Required – University graduate, major in Foreign trade or Economics

1. Experience

• Over 1 year experience in customer service experience with international customers
• Proven track record of success measured by increased responsibility and attainment of prescribed objectives.

1. Knowledge of:

• Customer Management
• Knowledgeable about furniture product

1. Skills and Abilities

• Strong interpersonal & multi-tasking skills
• Strong problem solving skill
• Familiar with maintaining customer database
• Excellent communication skills, ability to communicate with all organizational levels
• Fluency in written and spoken English.

EQUIPMENT USED

• Scientific Calculator
• Copier
• Phone

MENTAL & PHYSICAL DEMANDS/WORKING CONDITIONS

1. Mental Effort

• Ability to meet strict deadlines
• Attention to detail

1. Physical Requirements        

• Healthy, prefer single or married with kids

1. Working Conditions

• Office