Recruiting Customer Service Team Leader (English + working at District 12) at Vietnam Concentrix Services Company Limited 2024

Location

Ho Chi Minh

Updated
11/11/2024
Industry
Customer Service , Restaurant / Hotel , Tourism
Job type
Permanent

Salary
18 Mil - 22 Mil VND
Experience
Over 1 Years
Job level
Team Leader / Supervisor
Deadline to apply
10/12/2024

Benefits

Laptop
Insurance
Travel
Allowances
Incentive bonus
Healthcare
Training Scheme
Salary review
Annual Leave

Job Description

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Job Requirement

Associate's degree in related field with two to four years of relevant experience preferred
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
Ability to mentor, coach and provide direction to a team of employees
Willingness to work a flexible schedule

Work location

Ho Chi Minh

Nhà màng QTSC - Công viên phần mềm Quang Trung, Đường Số 10, Tân Chánh Hiệp, Quận 12, Hồ Chí Minh

More Information

Degree: College
Age: Unlimited
Salary: 18 Mil - 22 Mil VND

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Customer Service Team Leader (English + working at District 12)

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Job level	Team Leader / Supervisor
Salary	$ 18,000,000 - 22,000,000 VND
Deadline to apply	10/12/2024
Industry	Customer Service , Restaurant / Hotel , Tourism
Experience	Over 1 Years

Customer Service Team Leader (English + working at District 12)

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