Customer Service (Trims/Garment)

Job Description

GENERAL INFORMATION

• Department: Customer Support
• Location: HCM Area, Office in Dong Nais

WORKING HOURS

• Mondays-Friday 8am-5pm (1 hour lunch break), every other Saturday

JOB DESCRIPTION

• Manage daily orders via emails & ERP System
• Have a good communication skill with the customers, good follow up & monitor the customer order delivery on schedule
• Report on weekly customer service activities, maintain accurate and timely reporting
• Prepare samples and quotation daily for customer request
• Work closely with internal teams to achieve high efficiency and ensure goods quality and payment term before goods release.
• Support project management to cross functional activity required for project execution.
• Able to present company products, identify the customer needs, and elaborate the details to the customers
• Able to assist & work with shipping department if necessary
• Provide technical support to customer and problem solving for quality issue.
• Any other ad-hoc tasks as assigned.

Job Requirement

• Good PC skills in MS Office, Excel ss
• Initiative, hard-working, responsible, and energetic
• Well-organized, detail-minded and good interpersonal skills
• Able to work under pressure in a fast-paced environment, and work overtime is required at peak season.
• Capable to work independent for problem solving
• Fluent in both written and spoken English and Vietnamese

PREVIOUS EXPERIENCE

• Minimum 3 years working experience in trims / garment merchandising, or administration experience is also considerable

EDUCATIONAL LEVEL

• F.7 or above