Customer Service

Job Description

- Develop Manage full-cycle Air Export & Import operations with overseas agents;

- Handle all air shipments for airfreight globally;

- Ensure all operations comply with company SOPs and airline regulations;

- Daily operation task in airfreight & logistics, including:

- Handle day-to-day airfreight and logistics operations, including:

+ Coordinating with suppliers and carriers.

+ Submitting and releasing bookings, debit note to carriers, shippers, and overseas agents.

+ Updating booking details and inputting data into internal systems.

+ Preparing HBL/HAWB, MBL/MAWB, and issuing debit notes to customers.

+ Tracking shipments, updating ETA, and following up until ATD.

+ Coordinating with related parties on payments, issue resolution, and providing solutions.

- Formulate and implement Standard Operating Procedures (SOPs) for clients;

- Tracking of shipments and providing status reports, communicating all shipment delays and issues to clients and/or overseas offices;

- Maintain and expand client relations through customer service efforts;

- Other tasks and duty as per the assignment of Leader.

Job Requirement

Skills Required                                                                                                     

- Good knowledge and experience of Air freight, logistics are the plus;

- Careful, detailed;

- Good communication skills;

- Knowledge of developing, positive thinking;

- Team working.

- Big Potential ability to be a team leader/Manager level.

Experience and Qualifications                                                                       

- Open for fresher (have experience in working in a logistics/freight forwarding environment is a plus);

- Developing solutions for major customers;

- Experienced in tools such as Cargo Wise, MS Excel/PPT/SharePoint etc.;

- Multicultural people management;

- Customer/ BD/ Operations Engagement;

- Written and spoken English (know Mandarin is a plus).

Benefit                                                                                                                 

- Bonuses: 13th-month salary, KPI/performance bonus, year-end bonus, holiday bonuses.

- Annual leave: As regulated by Vietnamese labor law.

- Insurance: Full Social – Health – Unemployment insurance contribution on 100% of salary.

- Supplementary health insurance: PVI 24/7 package.

- Company trip / Team building: 1–2 times/year.

- Annual health check-up: Once a year.

- Training & development: Opportunities for learning, professional training, and soft-skill development.

- Working environment: Young, dynamic, fair, and with clear promotion opportunities.

- Allowances: Lunch,  (transportation, business travel (if any).)

- Gifts / Other welfare: Birthday, holidays, personal events, and other company benefits