Customer Services – HD Bank (District 9)

Job Description

• Receive and handle customer requests: consultation, inquiries, complaints/claims/reports… through various channels such as hotline, email, Facebook, Zalo, App, webchat, etc.
• Accurately and fully record information and forward it to relevant departments for coordination when necessary.
• Provide consultation in compliance with procedures and accurate product/service (P/S) information; do not arbitrarily add/modify/alter information that may cause misunderstanding or risks to customers and the organization.
• Carry out periodic and ad-hoc customer care programs, as well as telesales campaigns as assigned.
• Continuously update knowledge about products, services, promotions, and interaction scripts to ensure service quality.
• Commit to duty schedules and achieve required targets: SLA, Performance, KPIs, etc., as required by HD Bank.
• Do not represent, commit, or make promises regarding credit or services beyond the authorized scope.
• Perform other duties as assigned by management.

Job Requirement

Job Requirements:

• Male/Female, aged 20–35.
• Education: College degree or higher (majors in Economics, Finance, Banking, Business Administration are preferred).
• No prior experience required; training provided upon hiring.
• Clear communication with a standard accent, no regional slang.
• Strong problem-solving skills, professional service mindset, attentive and resilient under pressure.
• Proficient in office software.
• Work in rotating shifts (24/7), 8 hours/day, with 1 day off per week.
• Basic English communication is an advantage (not mandatory).

Benefits:

• Salary: Negotiable based on competency (including base salary, performance bonuses, and other company benefits), plus incentives based on work performance/results.
• Professional training in customer service skills and finance–banking knowledge.
• Long-term labor contract with full insurance: health insurance, social insurance, unemployment insurance in accordance with state regulations.
• Participation in extracurricular and team-building activities.
• Workplace: Galaxy Innovation Hub Smart Building, District 9.
• Friendly, professional, and modern work environment.
• Opportunities for long-term commitment and career development.