Customer Services Intern

Job Description

• Handle inbound calls to provide accurate information and support regarding company products and services.
• Log customer interactions accurately into CRM system in a timely and professional manner.
• Escalate complex cases to relevant departments as needed.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Conduct outbound calls for customer care campaigns, satisfaction surveys, or service introduction.
• Achieve performance KPIs such as call volume, handling time, and customer satisfaction scores.
• Perform other tasks as assigned by the Department Head to support overall departmental operations.

Job Requirement

• High school graduate or above. Preference will be given to second-year university students or higher who demonstrate a strong willingness to learn and grow.
• Clear, pleasant speaking voice; no speech impediments.
• Strong communication and problem-solving skills; ability to work under pressure.
• Proficiency in office software and CRM systems is an advantage.
• Full time working hours: divided into 2 shifts from 7am-13pm and from 13pm-19pm

BENEFITS:

• Attractive allowance (over 4 million VND)
• Participation in company activities and events.
• Young and dynamic working environment.
• Free snacks, drinks, and a fun, collaborative workspace.
• Access to internal training sessions and workshops.
• Networking opportunities with experienced professionals.