CUSTOMER SERVICES MANAGER (TRƯỞNG PHÒNG XƯỞNG DỊCH VỤ)

Vietnam Star Automobile

Salary: 1.000 - 1.600 USD

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Employment Information

Industry	Retail / Wholesale, Mechanical / Auto / Automotive, Maintenance
Salary	1.000 - 1.600 USD
Job type	Permanent
Job level	Manager
Experience	3 - 6 Years
Deadline to apply	15/04/2024
Updated	26/04/2024
Location	Ho Chi Minh

Benefits

Laptop
Insurance
Travel
Allowances
Incentive bonus
Healthcare
Training Scheme
Salary review
Business Expense

Location

Ho Chi Minh

Job Description

Ensure smooth workshop, repair car services operation. Guarantee correctness and professionalism in customer services, correct job time planning and task allocation for the workshop, and quality/final control of the repaired vehicles according to Mercedes-Benz Standards
Define market targets for workshops and the spare parts business and draw up a corresponding annual plan.
Ensure planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly, and optimal design of workplaces and processes.
Prepare planning and calculations for investments in workshops, facilities, and HR.
Develop concepts for increasing benefits for the customer, turnover, and profitability.
Plan workshop capacity, and technical and product training.
Regularly review prices for workshop services.
Please make sure to implement and monitor after-sales marketing activities.
Monitor the regional/local market concerning new competitors.
Carry out analyses of the competition/benchmarking in Services.
Responsible for HR requirements and recruiting/exit of staff
Manage, coach, and motivate employees.
Appraise employees and determine variable salary/bonus.
Monitor and optimize vehicle turnover, labor sales, part sales, cost operation, productivity, performance, and efficiency of employees/workshop.
Analyze attractiveness/profitability of key customers and customer groups/types of business.
Ensure professional customer complaint management.
and documentation is available for maintenance jobs on facilities, machines, etc.
Monitor reports in the media on the Mercedes-Benz brand and on competitors’ products.

Job Requirement

Graduated in automotive engineering. Annual participation in the manufacturer’s product training in connection with the market launches of new vehicles
Minimum 03 years’ experience in service/workshop/after-sales automobile business management in a Dealership or equivalent experiences from other functions
Understanding of System and key figures of MB workshop analysis system
Detailed vehicle technology and product knowledge, possibilities and problems of fault diagnosis and repair work
Financial and liquidity plans, annual reports, balance sheets, invoicing, controlling, financial statistics, tax, financial and contract law, auditing
Market analysis, advertising, product presentation, after-sales product and services
Knowledge of market and products, basic commercial and legal knowledge, sales regulations
Managing and motivating a team, fair appraisal and feedback
Solving interpersonal problems

More Information

Degree: Bachelor
Job type : Permanent
Age: Unlimited
Salary: 1,000 - 1,600 USD

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Vietnam Star Automobile

Vietnam Star Automobile (Be established in 2005 by Lei Shing Hong - The foremost strategic partner of Mercedes-Benz Global) is The Largest Authorized Dealer of Mercedes-Benz in Vietnam, The No.1 FUSO Dealer in Vietnam and The Leading distributor of Freightliner parts. With more than 10 years working in automobile industry, Vietnam Star Automobile has always brought the best sale and after... View more

www.vietnamstar-auto.com

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CUSTOMER SERVICES MANAGER (TRƯỞNG PHÒNG XƯỞNG DỊCH VỤ)