CUSTOMER SERVICES MANAGER (TRƯỞNG PHÒNG XƯỞNG DỊCH VỤ)

Vietnam Star Automobile

Lương: 1.000 - 1.600 USD

Lưu việc làm
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Nộp Đơn Ứng Tuyển

Thông Tin Tuyển Dụng

Ngành nghề	Bán lẻ / Bán sỉ, Cơ khí / Ô tô / Tự động hóa, Bảo trì / Sửa chữa
Lương	1.000 - 1.600 USD
Hình thức	Nhân viên chính thức
Cấp bậc	Quản lý
Kinh nghiệm	3 - 6 Năm
Hết hạn nộp	15/04/2024
Ngày cập nhật	26/04/2024
Địa điểm	Hồ Chí Minh

Phúc lợi

Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí

Địa điểm

Hồ Chí Minh

Mô tả Công việc

Ensure smooth workshop, repair car services operation. Guarantee correctness and professionalism in customer services, correct job time planning and task allocation for the workshop, and quality/final control of the repaired vehicles according to Mercedes-Benz Standards
Define market targets for workshops and the spare parts business and draw up a corresponding annual plan.
Ensure planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly, and optimal design of workplaces and processes.
Prepare planning and calculations for investments in workshops, facilities, and HR.
Develop concepts for increasing benefits for the customer, turnover, and profitability.
Plan workshop capacity, and technical and product training.
Regularly review prices for workshop services.
Please make sure to implement and monitor after-sales marketing activities.
Monitor the regional/local market concerning new competitors.
Carry out analyses of the competition/benchmarking in Services.
Responsible for HR requirements and recruiting/exit of staff
Manage, coach, and motivate employees.
Appraise employees and determine variable salary/bonus.
Monitor and optimize vehicle turnover, labor sales, part sales, cost operation, productivity, performance, and efficiency of employees/workshop.
Analyze attractiveness/profitability of key customers and customer groups/types of business.
Ensure professional customer complaint management.
and documentation is available for maintenance jobs on facilities, machines, etc.
Monitor reports in the media on the Mercedes-Benz brand and on competitors’ products.

Yêu Cầu Công Việc

Graduated in automotive engineering. Annual participation in the manufacturer’s product training in connection with the market launches of new vehicles
Minimum 03 years’ experience in service/workshop/after-sales automobile business management in a Dealership or equivalent experiences from other functions
Understanding of System and key figures of MB workshop analysis system
Detailed vehicle technology and product knowledge, possibilities and problems of fault diagnosis and repair work
Financial and liquidity plans, annual reports, balance sheets, invoicing, controlling, financial statistics, tax, financial and contract law, auditing
Market analysis, advertising, product presentation, after-sales product and services
Knowledge of market and products, basic commercial and legal knowledge, sales regulations
Managing and motivating a team, fair appraisal and feedback
Solving interpersonal problems

Thông tin khác

Bằng cấp: Đại học
Hình thức: Nhân viên chính thức
Độ tuổi: Không giới hạn tuổi
Lương: 1,000 - 1,600 USD

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Vietnam Star Automobile

Vietnam Star Automobile (Be established in 2005 by Lei Shing Hong - The foremost strategic partner of Mercedes-Benz Global) is The Largest Authorized Dealer of Mercedes-Benz in Vietnam, The No.1 FUSO Dealer in Vietnam and The Leading distributor of Freightliner parts. With more than 10 years working in automobile industry, Vietnam Star Automobile has always brought the best sale and after... Xem thêm

www.vietnamstar-auto.com

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CUSTOMER SERVICES MANAGER (TRƯỞNG PHÒNG XƯỞNG DỊCH VỤ)