Customer Services Officer

Job Description

Main duties:

Serve as the first point of contact for patients, ensuring a welcoming experience while managing scheduling, check-in, payment, and administrative support for Chiropractic and Wellness services.

1. Patient Reception & Support

• Greet patients warmly, creating a friendly and professional first impression
• Manage appointment scheduling and guide patients through Chiropractic and Wellness services
• Handle inquiries and provide clear, courteous responses to ensure high patient satisfaction

2. Patient Process Coordination

• Accurately update and maintain patient personal, medical, and financial records
• Coordinate the patient flow between consultation rooms, therapy areas, and reception
• Support chiropractors, therapists, and nurses as needed, including translating documents or instructions (English–Vietnamese)

3. Billing & Insurance Support

• Process payments (cash, card) and assist with direct and indirect insurance claims
• Issue daily invoices and help manage cash handling procedures
• Guide patients through insurance documentation and requirements

4. Administrative & Event Support

• Maintain accurate data entry in the clinic management system
• Assist in organizing promotional events, wellness workshops, and internal meetings
• Perform other administrative or operational tasks assigned by supervisors

Job Requirement

Skills and Qualifications:

• Fluency in spoken and written English.
• Professional demeanor and the ability to exercise courtesy and maintain gracious manner with all patients.
• Hard-working and attentive attitude.-
• Be able to multi task, willing to learn more about medical and wellness field.
• Be positive and can-do attitude.
• High fluency in spoken and written English.
• Professional demeanor and the ability to exercise courtesy and maintain gracious manner with all patients.
• Hard-working and attentive attitude.
• Multi-tasks execution ability.
• Willing to learn more about medical terms.