Customer Services Staff

Job Description

Order Management:

- Receive, check, and process customer purchase orders into the system (ERP/SAP).

- Follow up with internal teams (planning, production, logistics) to ensure timely delivery.

- Communicate order confirmation, delivery schedule, and changes to customers.

Customer Communication:

- Act as the main point of contact for assigned customers regarding orders, lead times, product availability, and general inquiries.

- Handle customer complaints or feedback and coordinate internal resolution.

- Build and maintain good relationships with customers.

Coordination & Internal Communication:

- Work closely with planning, warehouse, QA, and shipping teams to ensure seamless order fulfillment.

- Coordinate with operation teams regarding special customer requirements.

Documentation & System Handling:

- Prepare necessary shipping documents (packing list, DN…. ).

- Ensure accurate data entry in internal systems (SAP/ERP/FAST,...).

- Maintain customer records and order history for tracking and reporting.

Reporting:

- Support in preparing monthly customer service reports or sales order status (if any requested)

- Contribuition to monitor KPIs like on-time delivery, order accuracy, etc.

Job Requirement

REQUIREMENTS:

-          College or Bachelor’s degree in Business Administration, Foreign Trade, or related fields.

-          Good communication skills in English and Vietnamese (Chinese is a plus).

Experience:

-          At least 1–2 years of experience in customer service or sales support (experience in textile/garment industry is an advantage).

Other skills and knowledge:

-          Proactive, careful, hard working and can work under high pressure as leadtime of order is very short.

-          Have good command in English/Chinese and Microsoft Office is a plus

-          Good communication, negotiations and problem solving.