Recruiting CUSTOMER SUCCESS MANAGEMENT MANAGER at NINJA VAN VIỆT NAM 2024

Location

Ho Chi Minh

Updated
03/12/2024
Industry
Sales / Business Development , Online Marketing
Job type
Permanent

Salary
Competitive
Experience
2 - 3 Years
Job level
Team Leader / Supervisor
Deadline to apply
01/01/2025

Benefits

Laptop
Insurance
Allowances
Uniform
Incentive bonus
Healthcare
Training Scheme
Salary review
Annual Leave

Job Description

Ensure quality of customer experience:
Analyze Metrics performance for key accounts and build the case for Business process Improvement;
Collates and evaluates Shop's feedback and raise to relevant department for the improvement of overall shop satisfaction and Ninja Van’s service offering;
Monitor shop satisfaction and service quality throughout shop journey;
Maintain open communication with all stakeholders, internal and external, across different geographies, throughout the on-boarding, shipping and delivery cycle;
Initiate project to boost key shippers retention and/or volume growth
Team management & Capacity development:
Maintain capacity monitoring for CSM agents;
Lead, Manage, and Coach CSM agents to achieve KPI;
Mentor, monitor and appraise on their ability to handle shipper issues and requests;
Conducts team meetings, one on one review sessions and individual observation sessions on a monthly basis;
Constantly keep abreast of latest customer service and business trends and share the knowledge with Team

Job Requirement

Min. 5 years of experience in Key Account Management, Business Development .....
Excellent verbal and written communication skills
Efficiency and organizational skills
Strong presentation skills
Computer literacy in order to type up reports, results and details of customer interaction
Bachelor’s degree in business or related field
Hands-on experience with managing clients and teams
Proven success in a corporate setting, working with all levels of management
Strong written, verbal, and presentation skill

Work location

Ho Chi Minh

307/21 Nguyễn Văn Trỗi, Phường 10 (Phú Nhuận), Tân Bình, Hồ Chí Minh

More Information

Degree: Bachelor
Probationary period: Thử việc: 2 tháng (full lương)
Training opportunities:
Tham gia các khóa đào tạo nội bộ: online/offline
Cơ hội phát triển lên những vị trí cao hơn: Senior, Trưởng nhóm, Quản lý ...
Age: Unlimited
Working time: Monday - Friday (10 AM - 6 PM). Saturday is option
Colleagues:
Lãnh đạo cấp cao cởi mở, tôn trọng, lắng nghe và tạo điều kiện phát triển
Môi trường làm việc trẻ trung năng động
Phạm vi công việc lớn, công ty scale hơn 6000 nhân sự, công ty có hoạt động trải dài trên 63 tỉnh thành/phố
Benefit:
Tết bonus, Thưởng Tháng 13
Review lương 1 năm/ lần
Thưởng hiệu suất công việc 1 năm/ lần (1 - 4 tháng lương)
Đóng BHXH BHYT BHTN đầy đủ
Holidays: 12 ngày phép năm, 5 ngày phép bệnh (trả full lương)
Salary: Competitive

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Salary	$ Competitive
Deadline to apply	01/01/2025
Industry	Sales / Business Development , Online Marketing
Experience	2 - 3 Years

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