E – Commerce Manager

Job Description

About the Role

We’re looking for a dynamic E-Commerce Sales Manager to lead our hotel group’s online distribution and digital sales performance.

You’ll manage all OTA platforms, direct booking websites, and digital campaigns to maximize revenue, visibility, and conversion.

This role requires a strategic, data-driven professional who understands hotel e-commerce systems and knows how to turn insights into measurable business results.

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Key Responsibilities

● Develop and execute the hotel’s e-commerce and online distribution strategy.

● Manage and optimize OTA channels (Booking.com, Agoda, Expedia, Trip.com, etc.) to ensure rate parity, accuracy, and competitiveness.

● Monitor booking performance and market trends to adjust pricing and promotions when needed.

● Collaborate with the Sales and Marketing teams on dynamic pricing and distribution planning.

● Maintain and update hotel content, images, and availability across all online platforms, including the brand website.

● Oversee hotel website content and SEO to enhance brand presence and direct bookings.

● Analyze user behavior, booking flow, and digital campaign results to identify improvement areas.

● Prepare regular performance reports (competitor set, traffic, conversion, ADR, revenue share by channel).

● Build and maintain strong partnerships with OTA market managers and digital partners.

● Training the e commerce team and growing the team

● Develop strategic plans to onboard new hotels and boost their OTA ranking and visibility.

Job Requirement

Requirements

• Bachelor’s degree in Business, Marketing, Hospitality, or related field.
• 3–5 years of experience in hotel e-commerce or digital marketing, preferably with 4–5 star hotels.
• Solid knowledge of OTA extranets, channel managers, and booking engines.
• Strong analytical, negotiation, and project management skills.
• Detail-oriented and results-focused, with a data-driven mindset.
• Fluent in English (other languages are a plus).

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Soft Skills

• Strategic & analytical thinker
• Strong communicator
• Innovative mindset
• Meticulous & organized

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Nice to Have

●       Proven record in revenue optimization and digital campaign management.

●       Existing relationships with OTA market managers or key online partners.

●       Familiarity with rate parity and able to maintain and improve hotel's OTA ranking

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Why This Role Matters

As the E-Commerce Sales Manager, you play a vital role in shaping how our hotels appear, perform, and compete online.In short, you are the driving force behind online sales success — turning strategy into real results.