Benefits

Job Description

Operations: Monitor operations excellence and provide cross function improvement plans.
Sale: Monitor & optimize the performance of external sales channel.
Systems and data sponsor: Point of contact for feature improvement to improve the traceability and the efficiency of actions performed inside of systems by data, and inventory.
Costs: Monitor e-commerce cost centers and provide cross function improvement plans to further improve the profitability of e-commerce operations.
Third-party: Manage relationship with third-party companies (packaging, storage, logistics, payment gateway) in terms of contract, quality, timeliness, and pricing of services.
Store/Warehouse operations: Resolution of bill discrepancy between Prism and Magento. Training for stores on usage of Prism E-com function.
Packaging: Strategy and procurement.
Refund: Cross check issue, revenue, orders, and processing refund to customer.
Issue resolution: Ensure all incoming requests from customers are acknowledged, owned, handled within agreed time, and handled leaving a good customer experience.
Feedback: Collect feedback across channels and propose an action plan to improve customer experience via cross functional initiatives.
Others task from manager’s request.

Understanding of order management/customer fulfilment in an e-commerce context.
Familiar with data management.
Experience in customer service management.
Knowledge of online technologies and their use in delivering customer and business benefits.
Ability to develop relationships with appropriate teams regarding delivery processes.
Previous experience in digital agency/ ecom market placement or retail is advantage.
Experience using MS Office: Word, Excel, PowerPoint excellence.
Good command of English.

Ho Chi Minh

15 Lê Thánh Tôn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh