Ecom Operation Manager

Job Description

Order Fulfillment:

• Oversee the end-to-end order fulfillment process, from order placement to delivery.
• Coordinate with warehouse and logistics teams to ensure timely and accurate order processing.
• Implement strategies to minimize order processing times and reduce errors.

Inventory Management:

• Manage and optimize inventory levels to prevent stockouts and overstock situations.
• Implement inventory tracking systems and conduct regular audits.
• Collaborate with procurement and product teams to forecast demand and plan inventory accordingly.

Logistics and Shipping:

• Coordinate with shipping partners and carriers to optimize shipping processes.
• Negotiate shipping rates and contracts to minimize costs.
• Implement strategies to improve shipping speed and reduce transit times.

Customer Service:

• Oversee customer service operations, ensuring timely and effective responses to customer inquiries.
• Implement customer service standards and monitor customer satisfaction metrics.
• Address customer issues and collaborate with cross-functional teams to resolve challenges.

Returns Management:

• Develop and manage the returns process, ensuring a smooth and customer-friendly experience.
• Analyze returns data to identify trends and implement strategies to minimize returns.

Platform Management:

• Work closely with the e-commerce platform team to ensure the website is functional and optimized for a positive customer experience.
• Implement updates and improvements to the e-commerce platform based on user feedback and industry best practices.

Performance Monitoring:

• Utilize analytics tools to monitor key performance indicators (KPIs) related to e-commerce operations.
• Generate regular reports on order fulfillment, inventory levels, and customer service metrics.
• Make data-driven recommendations for process improvements.

Compliance and Quality Assurance:

• Ensure compliance with e-commerce regulations, shipping laws, and industry standards.
• Implement quality assurance processes to maintain product and service standards.
• Conduct market research to identify opportunities and trends in the e-Commerce space.
• Collaborate with cross-functional teams to integrate e-Commerce initiatives with other business function