Ecommerce Sales Executive

Job Description

• Handle online order in daily basis to complete all orders with effective quality of work: receiving order, consult about product, process and follow up order until deliver to customer successfully.
• Find, approach and develop new customers.
• Be a main person of customer’s touch point for orders via online channel.
• Provide administrative activities related to order fulfillment.
• Manage customer enquiry for all on-line channels with fast action response
• Escalate of all problems/complains to assure they are satisfactory resolved
• Coordinate with related departments (Warehouse, Transport, Finance, QA, Commercial, IT, Sales, Marketing, Business Development) to deliver company's products to customers.
• Update all related issues regarding the orders for further coordinating with customer.
• Product forecast to make sure availability for Ecommerce.
• Manage Ecommerce Platforms & Marketplaces.
• Perform other duties as assigned by direct manager
• Weekly & monthly report, make plan to push sales.

Job Requirement

• At least 2 years of relevant experience in Sales online/ Customer Service/Call Center.
• Microsoft Office skill required
• Hard-working, be careful, responsibility, interested in food
• Can work in flexible schedule and respond to customer queries out of office hours
• Knowledge in Social Media, Ecommerce Platforms

You will have:

• Compulsory and voluntary insurance
• Yearly performance bonus
• Company trip, year-end party
• Base salary and monthly Sales incentive  
• Working time from 8.00 am to 5.30 pm, Monday - Saturday morning