Front Office Manager (Healthcare)

Job Description

Responsibilities & Workforce Planning

• Manage and oversee daily clinic operations.

• Lead and develop the existing clinic team.

• Assign tasks, schedule shifts, and ensure adequate staffing.

• Train staff, set and track KPIs.

• Recruit staff in collaboration with HR when needed.

• Coordinate corporate health check-up planning.

Workflow & Facility Management

• Manage patient flow and reduce waiting times.

• Ensure accurate and complete patient records.

• Organize sample collection and optimize clinic capacity.

• Maintain cleanliness and ensure equipment is fully operational.

Customer Service & Communication

• Handle complaints and ensure patient confidentiality.

• Communicate schedule or process changes to clients.

• Maintain coordination with internal departments and corporate clients.

Financial Performance

• Achieve retail and corporate revenue targets.

• Complete service documentation and billing processes.

• Retain existing clients and acquire new ones.

Leadership

• Lead and align the clinic team with CityClinic’s overall operations.

• Make effective decisions and manage daily business activities.

Job Requirement

• Minimum 3 years of management experience, preferably in healthcare (clinic/hospital).

• Proven experience in clinic operations and setup.

• Proficient in English with strong communication skills (MUST)

• Skilled in recruitment, training, and personnel management.

• Strong ability to work under pressure and manage multiple projects.

• Solid leadership and decision-making skills.

• Knowledge of labor laws, safety, and health regulations.

• Strong commitment to customer service and professionalism.