[HCM] CUSTOMER SERVICE IMPORT STAFF

Job Description

· Receive pre-alert from agent

· Input data in the company’s software

· Send arrival notice to customer

· Contact with forwarder and carrier to payment and received original docs.

· Solving the problem related daily work

· Issue debit note, credit note and check the date to complete the shipment

· Good communicate with agent, carrier, supplier, customer…

· Report to line manager details of shipments, report, … if required

Job Requirement

·     Graduated from College or above of related majors

·     Know the process about ocean & air inbound as customer service

·     Having 2 years of working experience in forwarder as customer service in air and sea import section.

·     Having experience of working for Japanese companys an advantage 

·     Proficiency in Microsoft Office programs, Good at writing, reading, comunication in English skill

·     Good communication, negotiation, pricing skills, proactive, hard-working