HCM - IT Services Executive/Nhân viên Công Nghệ Thông Tin

Job Description

• Responsible for accepting and assigning IT service requests via phone, email, or ticket system.

• Enforce service level agreements (SLAs), track ticket resolution status, and provide user updates.

• Coordinate escalation of unsolved concerns for prompt follow-up and resolution.

• Assist with onboarding and offboarding processes, including system access setup and removal.

• Provide end-user assistance for IT equipment and software applications as needed.

Job Requirement

Requirements of the role:

• At least 1–2 years of experience in IT service desk or support roles. 

• Good customer service and communication skills. 

• Ability to prioritize tasks in a dynamic environment. 

• Good knowledge of IT hardware, software, operating systems, and troubleshooting methods. 

• Familiarity with ticketing tools (e.g., Jira, ServiceNow, etc.) and reporting tools. 

• Ability to work independently as well as in a team-oriented, collaborative environment.