[HCM] Operations Analyst Specialist

Job Description

1. Reporting & Data Analysis (40%)

• Develop and maintain data-mart systems to support performance reporting and policy evaluation.
• Design and build dashboards based on business requirements (e.g., Metabase, Data Studio).
• Collaborate with departments to standardize metric definitions and ensure data consistency across teams.
• Automate recurring data report flows (daily/weekly/monthly).

2. Performance Evaluation & Experimentation (30%)

• Coordinate with specialized teams to design policy experiments (e.g., A/B tests, canary launches, regional/user-based pilots).
• Analyze experimental results using quantitative methods (e.g., lift, uplift, ROI, retention impact).
• Provide data-driven recommendations for policy or operational decision-making.

3. Knowledge & Documentation (30%)

• Standardize and maintain documentation related to reporting systems, data-marts, experiment logic, and dashboard usage guides.
• Establish knowledge repositories, checklists, and internal wikis for data practices and analytical methodologies.
• Collaborate with team members to ensure knowledge transfer, cross-departmental learning, and proper training.

Job Requirement

• Bachelor’s degree in Data Analytics, Information Systems, Statistics, Economics, or related fields.
• Minimum of 2 years of experience in data analysis and building reporting systems.
• Proficient in SQL and analytical tools such as BigQuery, Metabase, Google Sheets; familiarity with Python or R is a plus.
• Experience with Data Warehousing, Data-mart structures, and ETL processes.
• Strong understanding of A/B testing, causal inference, and effectiveness modeling.
• Ability to present and visualize data clearly and intuitively.
• Strong skills in documentation, knowledge sharing, and process communication.
• Systematic thinking, attention to detail, and a mindset for continuous improvement.
• Proactive, capable of cross-functional collaboration and handling multiple projects simultaneously.
• Fluency in English is a plus.