The Service Trainer is responsible for developing and delivering training programs that equip service representatives with the knowledge and skills to provide exceptional customer service. This role ensures a consistent and high-quality service experience for all customers.
60% of the trainer's time will be dedicated to:
Allocating a minimum of 80 to 100 hours per month for training and coaching
Conducting monthly training programs on sales processes and fixed service standards.
Delivering brand-specific training programs.
Conducting store visit audits and providing direct coaching to store staff.
40% of the trainer's time will be dedicated to:
Reviewing and localizing training programs.
Compiling and sending training, store visit, and coaching reports.
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